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Terms and Conditions

The access and use of this website is governed by the terms and conditions described below, as well as by the legislation that is applied in the Republic of Chile. Consequently, all visits and all contracts and transactions made on this site, as well as their legal effects, will be governed by these rules and subject to that legislation.

The terms and conditions contained in this instrument they will be applied and will be understood to be part of all the acts and contracts that are executed or celebrated through the offer and commercialization systems included in this website between the users of this site and Communicare EIRL. Below are the conditions:

1. REGISTRATION OF THE USER OR CLIENT.

It will be necessary requirement for the acquisition of products and services offered on this site, acceptance of these conditions and registration by the user, with definition of a password. These Terms and Conditions will be understood and accepted by the mere fact of the registration. The registration of each user will be verified by completing and subscribing the form that for that purpose is contained in the site and its subsequent sending, which is done automatically by a "click" on the respective element.

2. SECRET KEY.

The user will have, once registered, a name and password or definitive key that will allow personalized, confidential and secure access. The user will have the possibility of changing the access code, for which he will have to follow the procedure established in the respective site. The user assumes full responsibility for maintaining the confidentiality of their secret password registered on this website, which allows you to make purchases, request services and obtain information. This key is for personal use and its delivery to third parties, does not involve responsibility of Communicare Spa.

3. RIGHTS OF THE USER OF THIS SITE

The user will enjoy all the rights recognized by the legislation on consumer protection in force in the territory of Chile, and also those granted in these terms and conditions. The user will have at all times the rights of information, rectification and cancellation of personal data in accordance with Law No. 19.628 on protection of personal data. The mere visit of this site in which certain goods are offered, does not impose any obligation on the consumer, unless he has unequivocally accepted the conditions offered by the supplier, in the manner indicated in these terms and conditions.

4. PROCEDURE TO MAKE USE OF THIS WEB SITE.

In the contracts offered through this site, the offering company will inform, unequivocally and easily accessible, the steps that must be followed to celebrate them, and will inform, when appropriate, if the electronic document in which the contract is formalized will be archived and if it will be accessible to the consumer. The mere fact of following the steps indicated for this purpose on this site to make a purchase is equivalent to accepting that the bidding company has effectively complied with the conditions contained in this number. It will also indicate your postal or electronic mail address and the technical means available to the consumer to identify and correct errors in the shipment or in your data.

5. MEANS OF PAYMENTS THAT CAN BE USED ON THIS SITE.

The products and services offered on this site can only be paid by electronic transfer, bank deposit and Visa, MasterCard and Diners Club International bank cards issued in Chile or abroad provided they maintain a valid contract for such purposes with the company. offerer. The products on offer and free shipping are obsolete when making payment by credit card. The cards issued abroad, do not support the mode of payment in installments. The use of the above-mentioned cards will be subject to the provisions of these Terms and Conditions and in relation to their issuer, and to what is agreed in the respective Opening Contracts and Use Regulations. In case of contradiction, what is stated in the latter will prevail. instrument. Furthermore, in the case of bank cards accepted on this site, the aspects related to this, such as the date of issue, expiration, quota, blockages, etc., will be governed by the respective Opening Contract and Use Regulation, as way that Communicare Spa will not have responsibility in any of the indicated aspects. The site may indicate certain conditions of purchase according to the means of payment used by the user.

6. FORMATION OF CONSENT IN CONTRACTS CELEBRATED THROUGH THIS SITE.

Through this website Communicare Spa will make offers of goods and services, which can be accepted through acceptance, electronically, and using the mechanisms that the same site offers for it. Any acceptance of the offer will be subject to the condition precedent that Communicare Spa validates the transaction. Consequently, for any operation that takes place on this site, confirmation and / or validation or verification by Communicare Spa, will be required for the formation of consent. To validate the Communicare Spa transaction you should check:

  • a) That it has, at the moment of acceptance of the offer, the species in stock.
  • b) That validates and accepts the means of payment offered by the user, only payments by bank transfer or deposit are accepted.
  • c) That the data registered by the client on the site coincide with those provided when making his offer acceptance.

To inform the user or consumer about this validation, Communicare Spa must send a written confirmation to the same electronic address that the user has registered accepting the offer, or by any means of communication that guarantees the due and timely knowledge of the consumer. , the one that will be previously indicated in the same place.

7. RIGHT OF RETRACT.

In contracts concluded through this site, the user or consumer may not retract the contract entered into, unless this possibility is expressly contemplated in a specific offer. However, Communicare Spa may seek the best possible solution in pursuit of consumer satisfaction, without this being mandatory for it.

8. PROCEDURE FOR CANCELLATIONS, CHANGES AND RETURNS.

Without prejudice to what is indicated in the previous number, users or customers may request refunds or exchanges within the territory of continental Chile, which may be accepted by the supplier, in order to obtain full customer satisfaction. For a refund to be accepted, you must arrive at the Turbus clear solar Temuco branch, within 15 days of the date of the receipt or invoice. This will only be fulfilled if the product purchased through this site was returned unused, factory sealed, with its original labels, packaging and accessories, and together with your respective bill or invoice. The requirements for any change or refund are as follows: Shipping costs and withdrawal of the product in case of return, will be borne by the customer. The money will be refunded via electronic transfer within 30 business days, discounted shipping and packaging costs.

9. USE OF PERSONAL DATA REGISTERED ON THE SITE.

The data referred to in these terms and conditions, will have the purpose of validating purchase orders and improving the work of information and marketing of products and services provided by Communicare Spa, so that in no case may be transferred to third parties.

10. VALIDITY OF THE OFFERS CONTAINED IN THIS SITE.

The prices of the products and services available on this site, as long as they appear on it, will only be valid and applicable to it and will not necessarily be applicable to other sales channels used by Communicare Spa, such as physical stores, catalogs or other . Communicare Spa may modify any information contained in this site, including those related to merchandise, services, prices, stocks and conditions, at any time and without prior notice, until the moment of receiving an acceptance of purchase, which shall bind Communicare Spa, subject to the validation conditions indicated in number 6, that is, once consent has been formed between the parties of a certain transaction. Offers and free shipping are only valid when paying by electronic transfer, purchases made with credit cards are governed by standard prices and must pay for shipping.

11. PROMOTIONS.

The promotions offered on this website are not necessarily the same as those offered by other sales channels used by Communicare Spa, such as physical stores, catalogs or others, unless expressly stated on this site or in the advertising. Make Communicare Spa for each promotion. In cases where the site contains promotions that consist of the free or reduced delivery of one product for the purchase of another, then the delivery of the good that is delivered free or at a reduced price, will be made in the same place to which the product is shipped Purchased, unless the purchaser states, when making his acceptance of the offer, that he wishes the products to be sent to different addresses, in which case he must pay the value of the dispatch of both products. The payment of promotions, discounts and free shipping are exclusive for means of cash payment, not valid for credit cards or purchase orders. You can not participate in these promotions without jointly purchasing all the products included in them.

12. OTHER WEBSITES.

Communicare Spa will not be held responsible for the information provided by other websites and the consequences thereof. The companies do not guarantee, endorse or endorse in any way the access, information or content of any other website or portal in the cases that said access is made from or to this, whether that access is made through link, banner or through any device available on the network.

13. REPRESENTATIVES.

To receive any presentation or claim with acts or contracts executed or celebrated through this site, contact the following mail contacto@comunicare.cl

14. CONFLICT SOLUTION.

Any dispute that arises between the parties and that can not be immediately resolved between them, will be submitted to the knowledge of the lawyer Mr. Cristian Salgado (salgadoycia@gmail.com), who will act in the sense of achieving positions among them. If an agreement is not reached, the divergence must be submitted to the ordinary courts of justice for whoever considers themselves affected.

15. PRICES:

  • Prices are unit, the net price and the price with VAT are published.
  • Quoting prices include VAT.
  • Prices may vary without prior notice.
  • Offers will be valid as indicated on the website or facebook page.

16. PAYMENT METHODS:

  1. EFFECTIVE: Bank transfer.
    • The payment of your purchase must be made in the following current account.
    • Headline: Communicare
    • Ruth: 76.297.614-5 Bank: State Bank
    • N ° Vista Account / Electronic Checkbook: 62971699391
    • The transfer receipt can be sent via email to contacto@comunicare.cl
    • After making the payment your order will be confirmed via e-mail.
  2. Credit Card or REDCOMPRA:
    • You can pay through the secure Master Payment system. This system guarantees a secure purchase and the absolute confidentiality of your card data, since the transaction is managed directly by the Transbank system.

17.- OFFICES:

The dispatch will be made after receiving and confirming the order and payment, through our website www.communicarechile.cl in the upper green button "Notify Payment" or via e-mail: contacto@communicarechile.cl

  1. The dispatches are made only on Fridays at 16:00 p.m. Of all purchases made until 12: 00 hrs.
  2. Shipments at home and branch of shipping company have the same value, the only difference is the travel time.
  3. Home delivery is delayed from 2 to 15 business days depending on the destination city, 2 days for the downtown area and 15 days for extreme areas.
  4. Shipments to the branch are delayed from 1 to 7 business days depending on the destination city, 1 day for the downtown area and 7 days for extreme zones.
  5. Shipments to cities or towns where there is no branch of the shipping company have an additional charge of 30%.
  6. I send them by Chilexpress are faster but have an additional surcharge of 30%
  7. Temuco customers can withdraw their purchases on Fridays, addresses and phone numbers will be delivered at the time of confirming the stock and completing the purchase.